Refund Policy

SOZO Safety Solutions

Effective Date: Jan 1, 2025

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At SOZO Safety Solutions, we value your time and commitment to safety training. Please read our refund policy carefully before enrolling in any of our courses or services.

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No Refunds

We maintain a strict no-refund policy for all training courses and services. Once a registration or payment is completed, no refunds will be issued, regardless of the reason for cancellation or non-attendance.

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Cancellation Policy

If you are unable to attend your scheduled training:

You must notify us at least 24 hours in advance of the scheduled course start time.

Cancellations made with less than 24 hours’ notice or no-shows will result in forfeiture of the full course fee.

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Timely cancellations (24+ hours in advance) may be eligible for rescheduling, subject to availability and at the discretion of SOZO Safety Solutions.

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Rescheduling Requests

We understand that unforeseen circumstances can arise. If you provide proper notice (24+ hours in advance), we will do our best to accommodate a one-time rescheduling of your training to a future available date. Additional reschedule requests may incur a fee.

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Contact Information

For cancellations or rescheduling requests, please contact us directly at:

📧 sozosafetysolutions@gmail.com
📞 574-315-4755
⏰ Business Hours: Monday-Friday 7am-5pm Saturday 8am-3pm

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By registering for a course, you acknowledge and agree to this refund and cancellation policy.